Support
We usually reply within one business day. Include your account email and, for run issues, the date and time of the run.
support@stryderiq.appCommon questions
My run didn't earn XP or entries
Runs need to be at least 1 km with GPS, and an average pace slower than 2:30 per km. Runs imported without a GPS track earn XP but not draw entries.
My subscription isn't showing
Open the app, go to Profile, then Pro, and tap Restore purchases. It can take a minute to sync.
Someone stole my zones
That's the game. Zones last 30 days after your last run through them, and you can take them back by running through again.
I want to change my username or photo
Edit them in the app under Profile. Your display name can also be changed on your dashboard here.
Account and data
To delete your account and data, see delete your account. For privacy questions, see our privacy policy.
Who we are
StryderIQ is operated by Jarmos Group Pty Ltd (ABN 49 682 682 604, ACN 682 682 604), Queensland 4210, Australia.